Introduction to Risk Management

This help system explains how to use the Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. application. Risk Management enables you to locate and replay recorded interactions. Administrators and risk management teams use Risk Management for Identity Authentication and Fraud Detection and Metadata Detection to analyze recorded interactions. Compliance Officers use Risk Management as part of the Risk and Compliance strategy, including Financial Compliance.

Help is provided in these areas:

• Learn about Identity Authentication and Fraud Detection: Discusses voice biometric and Metadata Detection essentials, including terms and concepts, call selection, campaign usage, and system components.

• Configure Identity Authentication and Fraud Detection: Provides guidance when configuring your system for voice biometrics and Metadata Detection, including fields, people, voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. models, metadata, and watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise.s.

• Use Risk Management: Provides guidance when using Risk Management, including search features, working with search results, replaying interactions, using cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously., and troubleshooting.