Audio waveform
The audio waveform is a linear, color-coded amplitude that represents the voice energy levels of the employee and the customer. An absence of amplitude indicates a silent part of the conversation. Based on the recording configuration, view and play back audio waveforms in either stereo or mono mode.
Stereo mode
Separates the employee and customer sides of the conversation in the same waveform. You can listen to each side of the conversation on a different speaker, and control the volume of each speaker separately.
|
Color |
Description |
|---|---|
|
Green |
Represents the customer voice. |
|
Blue |
Represents the employee voice. |
|
Red |
Represents an unidentified speaker (when the employee and the customer are speaking simultaneously). |
Mono mode
There is no separation for employee and customer sides of the conversation in the waveform. There is a single speaker for the conversation.