Playback controls
Use the playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. controls to play, pause, and stop the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.. In addition, you can adjust the volume and change the speed of the playback.
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Name |
Description |
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Stop |
Stops the audio, screen, video, and share recording. For real-time interactions, Stop is unavailable. |
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Play/Pause |
Plays or pauses the audio, screen, video, and share recording. For real-time interactions, Pause is unavailable. |
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Volume |
The following dual volume control options are available:
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Play speed |
Increases or decreases the playback speed to up to approximately three times the usual speed or to half the usual speed, respectively. The selected Play speed is saved between Player sessions. For real-time interactions, the play speed option is unavailable. Tip: Decrease the speed to decipher mumbled phrases or regional accents that are hard to understand. |
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