Screen tab

The Screen tab displays the screen recording of the employee workstation during the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.. The screen displayed is aligned with the current location on the audio waveform.

The Screen tab appears only if your system configuration includes screen recording functionality, you have privileges to play screen recordings, your Player Application that displays recorded interaction data in audio waveform format, which is a color-coded display of the voice energy levels of the employee and customer. The Player also provides metadata about the interaction. preferences (under Preferences) are set to display screen recordings, and the selected interaction includes a screen recording.

You can detach the screen recording display from the Screen tab and open it in a new window. You can move the new window to any part of the screen, and resize it.

Moving to a different workspace Area within an application window where the user interacts with the program. closes the window while saving its current location.
Clicking the Close button in the new window, closes the window without saving its location.
Selecting a different interaction with a screen recording automatically opens the recording in a new window, in the same location.
You can play, pause, stop, and set the volume directly from the new window. When you click the playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. controls in the new window, the playback controls in the Player display the same state.

Screen recording display options

Icon	Name	Description
	New Window	Does one of the following: Opens the screen recording display in a new window. Closes the new window while saving its location, and restores the recording display to the Screen tab.
/	Fit to Window/Actual Size	Fits the screen to the size of the window, or to its actual size.
/	Zoom in/Zoom out	Zooms in up to actual image size and zooms out up to current screen window.

Icon

Name

Description

New Window

Does one of the following:

Opens the screen recording display in a new window.
Closes the new window while saving its location, and restores the recording display to the Screen tab.

Fit to Window/Actual Size

Fits the screen to the size of the window, or to its actual size.

Zoom in button / Zoom out button

Zoom in/Zoom out

Zooms in up to actual image size and zooms out up to current screen window.

Screen recording display options when detached

Icon	Name	Description
/	Fit to Window/Actual Size	Fits the screen to the size of the window, or to its actual size.
/	Zoom in/Zoom out	Zooms in up to actual image size and zooms out up to current screen window.
	Encrypted	Indicates that the interaction is encrypted.
/	Play/Pause	Plays or pauses the interaction. For real-time interactions, Play and Pause are unavailable.
	Stop	Stops the interaction. For real-time interactions, Stop is unavailable.
	Volume	Adjusts the volume of the interaction. (Not available in a plugin Player)