Interactions fields

The system contains a set of Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics fields that are used when searching for interactions, evaluations, and assessments. The fields available depend on your system licenses, configurations, and privileges assigned to you in the User Management Module that an administrator uses to create a profile for each employee in their organization. application.

Topics