Review an interaction

The Interaction Review workspace Area within an application window where the user interacts with the program. is used to view information on a recorded interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.. You can also perform different activities on the interaction, such as playing back audio and filling out forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective..

The workspace activities and information that are available depend on your system licenses and your privileges defined in the User Management Module that an administrator uses to create a profile for each employee in their organization. application.

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