Coaching session default values

Coaching session default values

Assigning a Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills. session to an employee from the Interaction Review workspace Area within an application window where the user interacts with the program. opens the Coaching session window with default values.

Field	Value
Employee	Name of the employee related to the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.
Organization Name	Associated organization of the employee
Creation Date	Current date (the date the Coaching session is created)
Assigned By	Your name (logged in user that is creating this session)
Coaching Session Type	Ad-hoc Coaching
Coach	Same as the Assigned By
Status	Pending
Attachment	One of the following is attached: Evaluation: Attached if the Coaching session is invoked from an interaction with a submitted evaluation Form used to review employee performance for a specific interaction, which evaluates proficiency in handling interactions and delivering services to a customer. displayed in the fill-out area. You must be assigned the Add/delete evaluation attachments privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access.. Interaction: Attached if the Coaching session is invoked from an interaction with no submitted evaluation displayed in the fill-out area. You must be assigned the Add/delete interaction attachments privilege.

Related topics

Assign a Coaching session