Unassign a flag

Flags can be unassigned from contacts and evaluations. This action removes the flag from a contact The entire communication experience for a customer, from beginning to end./evaluation Form used to review employee performance for a specific interaction, which evaluates proficiency in handling interactions and delivering services to a customer. after which the contact/evaluation can no longer be searched for according to the removed flag.

This action however does not remove the contact/evaluation from the corresponding flagged folder. In addition, the contact/evaluation is still displayed as flagged in reports (unless the flag was removed within a few minutes after being assigned to it).

You cannot unassign the Forward to employee evaluation flag.

Before you begin

Verify that in the User Management Module that an administrator uses to create a profile for each employee in their organization. application you have the privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to remove contact flags Tracking mechanism in the Interactions and Analytics application that marks interactions and evaluations, to indicate that these entities need further attention and follow-up actions. and evaluation flags.

Procedure

Access the flagged folder corresponding to the flag you want to unassign.
Click the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. related to the contact/evaluation for which you want to unassign the flag (or double-click the interaction to access it).
Click .
Clear the assigned flags you want to unassign and click OK.