Disregard Interaction Filters

Used to search for any interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. without considering filters that have been defined in the User Management Module that an administrator uses to create a profile for each employee in their organization. or the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. Settings.

Field information

This option is available only if in the User Management application, you are assigned privileges to search for interactions outside your filters.

Valid characters

N/A

Wildcard usage

N/A

Indexed

No

Note

N/A