Interaction Total Hold Time
Description
The total time during which the customer was put on hold during an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
In searches, it is used to search for interactions, evaluations, and assessments.
Field information
From the list, select the relevant operator and type the relevant time value, in minutes and seconds.
Valid characters
Value can be any time between 00:00 and 59:59.
Wildcard usage
N/A
Indexed
No
Note
If you use this field, add extra criteria to the search.