Contact ID

Description

A unique number assigned to the contact The entire communication experience for a customer, from beginning to end. in the system. If the contact is made up of multiple interactions, each interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. has the same Contact ID. The CTI provides the Contact ID, and is used in most configurations to gather interactions of the same contact for playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. and reporting.

In searches, it is used to search for interactions.

Field information

N/A

Valid characters

The value can contain up to 19 numeric digits.

Value can be any number between -2^63 (-9,223,372,036,854,775,808) and 2^63-1 (9,223,372,036,854,775,807)

Wildcard usage

N/A

Indexed

It is an indexed field, meaning that performing a search based on this field improves the search performance.

Note

N/A