Search Outside Visibility

Description

Used to search for interactions in the system without considering the employees that handled the interactions. You can search for any interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. whether you have or do not have visibility to the employee that handled that interaction. You can also search for interactions with an empty employee.

Field information

This option is available in interactions searches only, if in the User Management Module that an administrator uses to create a profile for each employee in their organization. application you are assigned privileges to search for interactions outside your role scope.

Valid characters

N/A

Wildcard usage

N/A

Indexed

No

Note

N/A