Transcribed Interactions

Description

Used in interactions searches to retrieve only audio interactions that are transcribed. When evaluating an audio interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. using a form that contains automated questions, the automated questions can only be automatically answered if the audio interaction is transcribed.

Field information

This field is available in systems with Quality Bot (formerly Automated Quality Management) and is displayed only if you have the View Transcript privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access..

Valid characters

N/A

Wildcard usage

N/A

Indexed

No