Participant (ANI, DNIS)

Description

This field enables you to search for incoming and outgoing interactions for a particular participant in a single search. The search retrieves interactions that match one of the specified DNIS or ANI values.

This field is useful when you want to retrieve all interactions for a particular participant in a single search, regardless of where the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. originated. Instead of performing separate searches using the Dialed To (DNIS) or Dialed From (ANI) fields, you can set both the DNIS and the ANI values in the Participant (ANI, DNIS) field.

In searches, it is used to search for interactions, evaluations, and assessments.

Field information

N/A

Valid characters

This value is a Unicode character data. You can type multiple values, separated by a comma. Each value can contain up to 256 alphanumeric characters.

Value can contain:

Any number
Any letter (in any supported language)
Special characters:

Valid special characters
!	@	#	$	%	^	&	*	()	_
+	=	<>	,	.	?	/	:	;	'
{}	[]	\|	~	`

Wildcard usage

You can search for a dialed number using either the single character placeholder (?) or multi-character placeholder (*).

For example, when you type 516*, the system retrieves interactions dialed from 5161111 and 5162222.
In searches with multiple Participant values, wildcards are not permitted.

Indexed

It is an indexed field, meaning that performing a search based on this field improves the search performance.

Note

When using wildcards at the beginning of a string (for example, *1234), indexed search improvements do not apply, and a timeout or a long search time may occur. In this case, add extra criteria to the search.