Category List details

The Category List displays all existing Published, Active, and Inactive categories.

Column Header	Value Displayed
Category color	The color selected for the category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions..
Edit	Opens the Edit Category workspace Area within an application window where the user interacts with the program. where you can edit the category properties and definitions.
Category	The name of the category. The Emotions category is a predefined category that captures interactions that indicate customer dissatisfaction or any other emotion. The name of this category cannot be changed.
State	The category state, and can be one of the following: Published: Fully leverages the category outside Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions., including creating reports, KPIs, and driving specific QM processes. Active: Can be used in the Speech Analytics application only (strictly for analysis purposes without integrating the data in the system). Inactive: Represents categories that exist in the application, but cannot be used. Inactive categories serve as drafts for future categories or are outdated categories that are no longer relevant. Inactive categories cannot be used for searches and analysis.
Publishing state	Applies to Published categories. The synchronization status of category data with the system databases, and can be one of the following: : Category synchronization succeeded. : Category synchronization in progress. : Category synchronization failed or there is a problem with the connection to the database. : Synchronization status is unknown due to an upgrade from a previous version. Category results from a previous version are not automatically synchronized with the current version.
Last Update	The last date the category definition was updated (supports US date format only—MM/DD/YYYY).
Updated By	The user who last updated the category definition.
$ Impact	Represents the financial impact of interactions associated with this category, allowing you to prioritize issues that have a greater impact on performance and profitability.
Filter	Indicates that the category contains a filter. To view details about the filter, point to the Filter icon to open an information tooltip with the filter information.
Terms	The terms defined for the category, including: Very Important Important Avoid Terms
Delete Category	Deletes the category with the terms and phrases. Warning: Deleted categories cannot be recovered. Delete a category only after making sure you will not need its data. Published: To delete a Published category you must first change its state to Inactive. As Published categories are saved in the database and used outside Speech Analytics, deleting such a category removes it from the database, and from any reports, KPIs, and process that uses it. Inactive and Active : Deletes the categories with the terms and phrases.