Save search for reuse

Saving a search is useful when you have to perform recurring search queries using the same search criteria. This option prevents you from having to define the criteria manually every time you want to use the same search criteria.

When you save a search, if you have filtered the data set, you save the both the search and the filter criteria in the search path, including categories. When you access a saved search, the system performs a new search and retrieves the most up-to-date interactions that match your search criteria.

Before you begin 

(Optional) Filter interactions for analysis

Procedure 

  1. Perform a search.

  2. To save the current criteria, select Additional Action Additional Actions and then select Save Search.

  3. Type a name for your saved search.

  4. Define the visibility for your search:

  5. Click Save.

View and manage saved searches