Contact ID

Description

A unique number assigned to the contact The entire communication experience for a customer, from beginning to end. in the system. If the contact is made up of multiple interactions, each interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. has the same Contact ID. The CTI provides the Contact ID, and is used in most configurations to gather interactions of the same contact for playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. and reporting.

You can filter by single or multiple contact ID numbers, or upload a list of Contact ID numbers from an external file. For example, from data warehouses or CRM systems.

In searches, it is used to search for interactions.

Field information

N/A

Valid characters

The value can contain up to 19 numeric digits.

Value can be any number between -2^63 (-9,223,372,036,854,775,808) and 2^63-1 (9,223,372,036,854,775,807)

Multiple Contact IDs must be separated by commas.

An external file can contain up to 500,000 values.

Wildcard usage

N/A

Note

N/A