Exceptions

Description

Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. are marked as exceptions based on defined recording rules (for example, an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. whose duration is more than 10 minutes) and has the following values:

• Only Exception interactions: interactions that qualify as exceptions

• Non-Exception interactions: interactions that do not qualify as exceptions

In searches, it is used to search for interactions.

Field information

Select a value from the list according to which you want to search.

Valid characters

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Wildcard usage

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Note

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