Number of Holds

Description

The Number of Holds is the number of times a customer was put on hold during a contact The entire communication experience for a customer, from beginning to end..

In systems with multiple switches, the Switch Call ID or ANI is used to gather the various interactions comprising an entire contact, rather than using the Contact ID. In this case, this field may not contain information related to the entire contact.

In searches, it is used to search for interactions, evaluations, and assessments.

Avg. Number of Holds: in several parts of the system, you see the average value of this metric. The average value is calculated based on all the contacts retrieved by your filter and search criteria.

Field information

From the list, select the relevant operator and type the relevant amount.

Valid characters

Value can be any number between 0 and 99.

Wildcard usage

N/A

Note

N/A