Category database synchronization

On a scheduled basis, the data from categories that have a Published state are integrated and synchronized with system databases.

After migration, historical categorization results are not updated in the database.

To synchronize the database with the categorization results of the migrated categories, republish the categories.

Categories can be modified regardless of their synchronization status. If you modify or delete a category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. that is being synchronized, the synchronization process stops and restarts to update the databases with the new data.

Synchronization is initiated as a result of one of the following:

A Published category is modified.
An Inactive or Active category is changed to Published.
A new Published category is created.
A Published category is deleted.
When a Published or Active category associated with a Published category is modified, the Published category is synchronized.

The table shows the implications of the category state changes.

From	To	Implications
Published	Active or Inactive	Category results are no longer integrated with suite-wide applications.
Published	Active	Inbound interactions continue to be tagged with the specific category.
Active or Inactive	Published	Category results are integrated with suite-wide applications. In addition, relevant interactions are retroactively assigned to the specific category.
Active or Published	Inactive	All interactions in the index Repository of transcribed interactions, which are used for analysis in Speech Analytics. that were tagged with this category lose their tag. If an Active or Published category is changed to Inactive is then reactivated, there is a gap in the category historical trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. for the period the category was not active.

Categories include a collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. of Uncategorized interactions, which includes all the interactions that do not meet any of the existing category definitions (except Emotions). This group of Uncategorized interactions is not synchronized with the Data Warehouse.