Category tree map

The Tree Map () is displayed under Categories.

The Tree Map displays trending categories in cells of different sizes and colors, where:

Size: Represents Volume%, or the average percentage of interactions that have been assigned to the category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. for the specified time period. The larger the cell, the more interactions that have been assigned to the category (relative to all other categories).
Color: Represents relative change of the percentage of interactions assigned to the category for the specified time period. The color of the cell indicates if the trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. is going up or down or if it has a high or low volatility. Depending on the selected trend period (Recent Changes or Long-Term Volatility), the colors vary on the tree map.