Real-time special characters

• When adding terms to the category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. definition, the following special characters are not valid:

  [ ] ( )" < > * _ = , / \ ? : “

• Plus (+) and minus (-) signs are not valid at the beginning of the term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics., but can be used within or at the end of the term.

  For example:

  "+hello" is not a valid category term

  "h+ello" and "hello+" are valid category terms