View interaction metrics

View metrics collected during the recording of the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. or assigned to the interaction, relating to general, speaker separation Method used in Speech Analytics of segmenting and labeling speaker information in the audio of a recorded interaction., metadata.

Procedure

Select Analyze > Interactions.
In the Search Results list, select the interaction and click View Interaction Details.

The Interaction Details pop-up opens.
Expand the section with the metrics to view.
Use the Find field to type the name of the metric you are looking for.

For new employees, speaker separation data may not be available, as it takes a couple of days for the system to accumulate enough data for this purpose.