View theme content for multiple themes
You can view the content (or items) of multiple themes Groups of expressions used in Speech and Text Analytics that help users understand what is happening in their calls, without the need to know what to look for in advance. simultaneously.
Sometimes the system creates multiple themes that relate to the same business case. in these cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously., you would want to see the combined list of items that represent these themes. To achieve this goal, you can select multiple themes at the same time.
Procedure
-
In the theme map, press the CTRL key to select the themes for which to view content (up to 30 themes).
The following occurs:
-
The items of all the selected themes are listed on the right side in the order of your selection. Each theme’s items are grouped and sorted by volume.
-
No theme metrics are displayed, because many themes are selected at once and the metrics vary per theme.
-