Export Speech categories as Text categories
Export categories from Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. for use in Text Analytics. You can either export selected categories or all categories in the project.
Before you begin
Verify that you have a license for Text Analytics
Procedure
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Go to the Design > Categories workspace Area within an application window where the user interacts with the program..
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To export specific categories, select the categories.
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Select Additional Actions and then select Export as Text Categories.
Under Select categories, either the Selected categories or the All categories options are selected.
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Click Continue, and then to initiate the process, click Export.
At the end of the export process, a JSON file is created and an export successful notification appears.