Manage hidden terms and phrases for Term trends
View terms currently hidden in the project, and unhide terms in bulk through the Manage Hidden Terms list. When a term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. or phrase is hidden from Terms & Phrases trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. views, it is added to the Manage Hidden Terms list which stores the hidden terms for the project.
Before you begin
Make sure you have the Manage Hidden Terms for Term Trends privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access..
Procedure
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In the Discover Trends workspace Area within an application window where the user interacts with the program., go to Terms & Phrases.
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On the toolbar, click
or 
, and then click Manage.The Manage Hidden Terms list appears for the selected project. The counter at the bottom of the list indicates the total number of terms currently hidden from view for the project.
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To locate a hidden term, type the first letters of the term in the search box.
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Select the row with the term or phrase to unhide and in the Hidden from view column, clear the checkbox.
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Repeat step 4 to unhide other terms.
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To confirm changes, click Save.
The terms that were unhidden reappear in the Terms & Phrases trend views.