Any file.

Filenames containing !:~{ }?@#&<>=+|'“ are not permitted.

An address of a website.

A snapshot of the value of a KPI from Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement., for the selected date. If the KPI is a future KPI, the value is taken online, once the KPI becomes operational.

Note: KPIs cannot be attached to group coaching sessions.

Assign a lesson to the employee. The status of the assignment is checked online.

Note: Lesson assignments cannot be attached to group coaching sessions.

A snapshot of the score of a lesson, at the time of attachment.

Note: Lesson scores cannot be attached to group coaching sessions.

A snapshot of the value of a competency, at the time of attachment.

Note: Competencies cannot be attached to group coaching sessions.

A snapshot of an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. from Quality Monitoring.

Note: Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. cannot be attached to group coaching sessions.

A snapshot of an evaluation Form used to review employee performance for a specific interaction, which evaluates proficiency in handling interactions and delivering services to a customer. from Quality Monitoring.

Note: Evaluations cannot be attached to group coaching sessions.