Archive Database Server Role Settings

If the database server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. is used with remote SQL Servers (SQL Farms/Clusters), do not configure the TempDB data storage parameter.

The customer owns the SQL server and its configuration, including TempDB data storage parameter values.

SQL Server Details

Parameter	Description
SQL Server Host Name	The name of the SQL Server on which the Archive Database is stored, which comprises host name and port. Only those with system administrative privileges (for example Firstuser) can change this setting. Default: (local)
SQL Server Port	The port number of the SQL Server on which the Archive Database is stored. Default: 1433

Parameter

Description

SQL Server Host Name

The name of the SQL Server on which the Archive Database is stored, which comprises host name and port.

Only those with system administrative privileges (for example Firstuser) can change this setting.

Default: (local)

SQL Server Port

The port number of the SQL Server on which the Archive Database is stored.

Default: 1433

Database Sizing

These values are customized for each customer and documented in the "EM Config" tab of the Customer Furnished Equipment (CFE) Guide prepared for the customer site. If this tab is hidden in your CFE Guide, unhide it.

Parameter	Description
Database Storage Allocation	The total space allocated to the database’s data and index Repository of transcribed interactions, which are used for analysis in Speech Analytics. files.
Transaction Log Storage (GB)	The space pre-allocated to the database’s transaction log.
Tempdb Data Storage (GB)	The space pre-allocated to the database’s Tempdb data files, up to a maximum value of 64 GB.
Tempdb Log Storage (GB)	The space pre-allocated to the Tempdb log file. Valid values: from 1GB to 10GB.

Retention

Parameter	Description
Archive Database retention period (days)	How long Archive database records are to be kept before they are deleted (purged) automatically. If this field is checked, you must type in the number of days. Database records older than this value will be deleted from the Archive database. If unchecked, the database records will not be deleted. Default: Not enabled (unchecked)

Parameter

Description

Archive Database retention period (days)

How long Archive database records are to be kept before they are deleted (purged) automatically. If this field is checked, you must type in the number of days. Database records older than this value will be deleted from the Archive database. If unchecked, the database records will not be deleted.

Default: Not enabled (unchecked)

Archive Resiliency

Parameter	Description
Delay From Real Time (days)	The number of days back from the current date (now) to start re-Archiving calls. See below.
Window Duration (days)	The time window scanned by the failsafe job starts at the delay period specified above and goes back the number of days specified by the Window Duration. For example, if the delay is 5 days and the window is 7 days, then the re-archiving of calls would cover 12 days ago to 5 days ago.

Parameter

Description

Delay From Real Time (days)

The number of days back from the current date (now) to start re-Archiving calls. See below.

Window Duration (days)

The time window scanned by the failsafe job starts at the delay period specified above and goes back the number of days specified by the Window Duration. For example, if the delay is 5 days and the window is 7 days, then the re-archiving of calls would cover 12 days ago to 5 days ago.