Configuration issues

The following table lists issues with the Archive configuration that you may encounter.

Issue	Resolution
No Server with Archive is registered in the system.	After installing and setting the Archive software on the Archive Server, assign the Central Archive server in Enterprise Manager. Go to System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager. > Enterprise > Settings. Select the Site where you want to create the Server. Click Create Installation and choose Server. Complete the Server window. Click Save. Refer to the help for the Settings page to complete the fields for your server.
Recorder is not available for campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. assignments.	The Manage Campaign Recorders dialog lists the recorders that have an association to the Central Archive server. If a server is not listed, be sure that it is associated to the Central Archive server.
S3 and HCP media cannot connect when using self-signed certificates.	The option exists to disable the need for signed certificates for troubleshooting purposes. For further information, contact The entire communication experience for a customer, from beginning to end. Verint Support.

Issue

Resolution

No Server with Archive is registered in the system.

After installing and setting the Archive software on the Archive Server, assign the Central Archive server in Enterprise Manager.

Go to System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager. > Enterprise > Settings.
Select the Site where you want to create the Server.
Click Create Installation and choose Server.
Complete the Server window.
Click Save.

Refer to the help for the Settings page to complete the fields for your server.

Recorder is not available for campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. assignments.

The Manage Campaign Recorders dialog lists the recorders that have an association to the Central Archive server. If a server is not listed, be sure that it is associated to the Central Archive server.

S3 and HCP media cannot connect when using self-signed certificates.

The option exists to disable the need for signed certificates for troubleshooting purposes. For further information, contact The entire communication experience for a customer, from beginning to end. Verint Support.