External Speech Transcription Service Server Role

Settings

Parameter	Description
Language	Set the transcription Process in Speech Analytics of converting audio files of the recorded agent-customer conversation to text. language of the External Speech Transcription server. Default: English
Vocabulary	Set the transcription vocabulary of the External Speech Transcription server. Default: United States
Number of Previous Days to Transcribe Contacts	Set the number of previous days in which to transcribe contact The entire communication experience for a customer, from beginning to end. information from the External Speech Transcription Server.

Parameter

Description

Language

Default: English

Vocabulary

Set the transcription vocabulary of the External Speech Transcription server.

Default: United States

Number of Previous Days to Transcribe Contacts

Set the number of previous days in which to transcribe contact The entire communication experience for a customer, from beginning to end. information from the External Speech Transcription Server.