Identification Rules screen reference

The Identification Rules screen lists all Identification Rules that currently exist, and provides information about each Identification Rule. You can create, edit, or delete Identification Rules from this screen.

Use the table that follows to learn about the fields and options available on the Identification Rules screen.

Item	Description
Icons	Create Identification Rule icon - Click this icon to create a new Identification Rule. Check Configuration icon - Click this icon to launch a utility that detects configuration problems with recording systems. Configuration Messages Status icon - Click this icon to see the status of configuration changes currently being processed by the Enterprise Manager application.
Name	Specifies the name of the Identification Rule.
Person Type	Indicates the type of user the Identification Rule was created to identify. You cannot edit this field if the Identification Rule is assigned to a Recorder Analytics Rule. The possible values are: Employee - The Identification Rule was created to identify employees (people who represent the enterprise capturing interactions). Customer - The Identification Rule was created to identify customers (people who contact The entire communication experience for a customer, from beginning to end. or are contacted by the enterprise).
Attribute	Specifies the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. attribute(s) the Identification Rule contains. If the Identification Rule is used for automatic enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call., the value of this attribute is associated to the voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model created by the automatic enrollment process. On subsequent interactions from the same customer, the system retrieves the voiceprint model associated with this attribute value to enhance the voiceprint model. If the Identification Rule is used for identity verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified., the system retrieves the voiceprint model associated with this attribute value to perform the identity verification analysis. Note the following if you are using voiceprint models created through manual enrollment to perform identity verification: If the Person Type selection is Employee, this Attribute must specify the same attribute that was selected to identify unique employees in the Fields area of Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework.. If the Person Type selection is Customer, this Attribute must specify the same attribute that was selected to identify unique customers in the Fields area of Risk Management.
Actions	Hover the mouse over an Identification Rule to display these icons for the rule in the Actions column: Edit icon - Select an Identification rule and click this icon to edit the rule. Delete icon - Select an Identification Rule and click this icon to delete the rule. Note: You cannot edit or delete an Identification Rule that is currently assigned to a Recorder Analytics Rule.