Distributing Updated System Licenses to Servers

The system license is updated (uploaded) whenever your enterprise purchases a new Verint product, or the existing license expires and is renewed.

When the system license is updated, Enterprise Manager ensures that the latest license information is distributed to each managed server Server that is managed by the Enterprise Manager application.. Enterprise Manager distributes the license information to each managed server in a License.xml file. This process occurs as follows:

  1. When a new system license is uploaded, a time stamp indicating the time the license was uploaded is stored in the BPLICENSE table in the Framework Database Server role in the Data Center (also known as BPMain) that stores user, organization and group data, including user preferences and security data (roles, permissions, and license information)..

  2. At system start, Enterprise Manager retrieves the time stamp from the BPLICENSE table.

  3. Enterprise Manager compares the time stamp retrieved from the BPLICENSE table to a time stamp stored in the EM/SRLC/LicensedLastModifiedData key in the BPCONFIG database table.

    The time stamp in the BPCONFIG table indicates the last time Enterprise Manager successfully distributed the License.xml file to the managed servers.

  4. If the time stamp from the BPLICENSE table is more recent than the time stamp from the BPCONFIG database table, Enterprise Manager continues to the next step.

    If the time stamp from the BPLICENSE table is not more recent than the time stamp from the BPCONFIG database table, Enterprise Manager takes no further action.

  5. Enterprise Manager retrieves the latest system license information from the LICENSEMANAGER Enterprise Java Bean (EJB).

  6. Enterprise Manager marks the new system license information as an XML file (License.xml) and sends this file in a configuration message to each managed server.

    The process for distributing configuration messages to managed servers is discussed in Handling of Configuration Changes by the Enterprise Manager and Enterprise Manager Agent application.

  7. Enterprise Manager Agent extracts the License.xml file from the configuration message and stores the file in the install directory\Software\Conf\Cache directory on the managed server. The Unified Configuration and Monitoring (UCM) application implements licensing changes on the managed server, as noted in Enterprise Manager Agent application.)

  8. Enterprise Manager updates the time stamp in the BPCONFIG database table. Enterprise Manager performs this action to indicate the current time as the last time it successfully distributed the system license to the managed servers.