Information Collector Architecture and Processes

The Enterprise Manager includes an Information Collector feature that collects files related to individual server roles to support troubleshooting efforts. The files collected for each server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. vary, but generally include log files, configuration files, and alarm files.

An end user runs the Information Collector feature by selecting server roles from an Installations tree in the user interface.

For details on using the Information Collector, see Log Collection with Information Collector.

After the user selects the server roles, the user interface displays a page containing a separate download link for each server for which the user selected a server role.

The user selects a download link to begin the information collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. process for one server.

The Information Collector collects all files associated with the selected server roles on that server, compresses the files, and streams the resulting zip file to the user’s web browser. The user can then extract files from this zip file when troubleshooting problems related to the server roles on that server.

This section discusses the Information Collector architecture and processes, and includes the following topics:

  • Information Collection Process and ZIP File Streaming - Explains how the Information Collector collects files, how it determines which files to collect for each server role, and how the zip file streaming is accomplished.

  • Information Collector ZIP Files - Explains the Information Collector zip filename format and the zip file directory structure. This section also briefly discusses the log file for the information collection process.

  • Information Collector Collect Between Setting - Explains the configuration settings that control whether the date range setting in the user interface is used or ignored when collecting information for server role components.