Managing Real-Time Speech Analytics Models

The local Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Engine used in the Real-Time Speech Analytics feature requires Real-Time Speech Analytics Models to perform its processes.

To use the local Real-Time Speech Analytics Engine, you must have at least one Real-Time Speech Analytics Model uploaded to the system, and in the active state, for the engine to operate properly.

Only the Real-Time Speech Analytics Engine in the Real-Time Speech Analytics feature uses Real-Time Speech Analytics Models. These models are not used by any voice biometrics or Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. features. The Real-time Linguistics (remote) does not require Real-Time Speech Analytics Models because it is already configured with a predefined set of Real-Time Speech Analytics Models.

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