The language in which the system detects words or phrases spoken in real-time interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. s.

The languages displayed in the list box reflect the languages that are currently supported by the Real-time Linguistics (remote) engine. If your language model Repository used with Speech Analytics and Real Time Speech Analytics that contains words for a specific language, where each word has its own phonetic representation (one or more words) and frequency grade, for the purpose of accurate word recognition and subsequently transcription. does not appear in the list, verify that your Real-time Linguistics (remote) engine settings are configured correctly in Enterprise Management.