Operations scheduling

In an Operations environment, activities are based on the Operations media. This media is suitable for back-office environments, which include financial institutions (such as insurance companies and banks). Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). scheduling is a feature that can be used in an Operations environment, which meets the needs of non-customer-facing activities.

There are features and workflows that are specific to an Operations environment. The WFM application supports this functionality through a separate license called Operations.

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