Archive status details

To see details about the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. in the Archive system, use the Archive Status tab in Interaction Review. You can see why the interaction was archived, the interaction media that were archived, the expiration date for archived files, and the Archive drive status.

For complete information about Archive, file expiration, Archive drives, and more, see the related information section.

The Archive Status tab can contain up to two sections:

Locked Reasons: Displays when the interaction under review is associated with the following:
- A locked Archive drive
- An offline Archive drive
- Use of unsupported Archive media
Retention Reasons: Displays campaigns that have archived the interaction.

To see a tooltip for any field, pause on any field. A tooltip provides supplementary information for that field. If no Archive details are associated with the interaction, the tab reports that there are no details available.

Sort and select columns

Use the following actions for any column in either section displayed.

Action	Description
Rearrange column order	To arrange the order of columns, drag and drop the column heading.
Sort by column	If more than one item is displayed in the section list, click the arrow on any column heading. Select the Sort Ascending or Sort Descending option. A visual indicator is provided for the current sort order on the column used for sorting. To sort by a column or to reverse the sort on that column, click the column heading text.
Add or remove columns	Click the arrow on any column heading and then select Columns Select or clear the check boxes for columns you want to add or remove. If removing columns, you cannot remove the last column that remains displayed. At least one column in the section must always display.

Action

Description

Rearrange column order

To arrange the order of columns, drag and drop the column heading.

Sort by column

If more than one item is displayed in the section list, click the arrow on any column heading. Select the Sort Ascending or Sort Descending option.

A visual indicator is provided for the current sort order on the column used for sorting.
To sort by a column or to reverse the sort on that column, click the column heading text.

Add or remove columns

Click the arrow on any column heading and then select Columns Select or clear the check boxes for columns you want to add or remove.

If removing columns, you cannot remove the last column that remains displayed. At least one column in the section must always display.

Columns displayed

Column Name

Description

Locked Reasons

Retention Reasons

Type

Displays "Offline Media" to indicate that the Archive drive is not currently accessible.

Displays "Campaign" to indicate that the interaction is part of an Archive campaign.

Name

Provides the name, as defined by the Archive administrator, for the campaign.

The tooltip provided includes the name and the system-generated ID for the campaign.

Description

Displays the reason the drive is not accessible. For example, "Disabled drive, media is offline."

Expiration

If your Archive administrator configured an expiration period (expiry), the date and time after which the archived files are automatically deleted from the Archive drive.

Archived Content

Lists the status for media associated with the interaction. The icons identify the media types and the icon color (blue, yellow, or gray) identifies the statuses. See the archive status tooltips for more details.

Archived: All segments archived
Partially archived: A subset of segments archived
Not archived: No segments archived

Refer to the table shown for status by media type.

Media type	Archived	Partially archived	Not archived
Attachment
Audio
Screen
Share
Text
Video
Other

The Other media type identifies archived content for which the media type cannot be identified. For example, if video uses a non-standard type of media, it displays as "Other."