Archive status details

To see details about the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. in the Archive system, use the Archive Status tab in Interaction Review. You can see why the interaction was archived, the interaction media that were archived, the expiration date for archived files, and the Archive drive status.

For complete information about Archive, file expiration, Archive drives, and more, see the related information.

The Archive Status tab can display Locked Reasons and Retention Reasons.

Sort and select columns

Use the following actions for any column in either the locked or retention reasons.

Action	Description
Rearrange column order	To arrange the order of columns, drag and drop the column heading.
Sort by column	If more than one item is displayed in the list, click the arrow on any column heading. Select the Sort Ascending or Sort Descending option. A visual indicator is provided for the current sort order on the column used for sorting. To sort by a column or to reverse the sort on that column, click the column heading text.
Add or remove columns	Click the arrow on any column heading and then select Columns Select or clear the check boxes for columns you want to add or remove. At least one column must always remain displayed; you cannot remove the last remaining column.

Action

Description

Rearrange column order

To arrange the order of columns, drag and drop the column heading.

Sort by column

If more than one item is displayed in the list, click the arrow on any column heading. Select the Sort Ascending or Sort Descending option.

A visual indicator is provided for the current sort order on the column used for sorting.
To sort by a column or to reverse the sort on that column, click the column heading text.

Add or remove columns

Click the arrow on any column heading and then select Columns Select or clear the check boxes for columns you want to add or remove.

At least one column must always remain displayed; you cannot remove the last remaining column.

Locked Reasons

Available when the interaction under review is associated with the following:

A locked Archive drive
An offline Archive drive
Immutable storage in the cloud
Use of unsupported Archive media

Column Name	Description
Type	The type column can display one of the following values: Offline Media identifies an Archive drive that is not currently accessible. Immutable storage indicates a cloud storage object that is locked against unauthorized change or deletion and to protect against malicious activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule., such as ransomware attacks. Campaign indicates that the interaction is part of an Archive campaign.
Name	Identifies that name of the locked media in use, such as an Archive drive.
Description	Displays more details that describe the locked media. For example, for an offline drive, displays the reason the drive is not accessible.
Archived Content	Lists the status for media associated with the interaction. The icons identify the media types and the icon color (blue, yellow, or gray) identifies the status. Archived: All segments archived Partially archived: A subset of segments archived Not archived: No segments archived To learn more about the icons shown, see the Media type icons.

Retention Reasons

Available to identify campaigns that have archived the interaction.

To see a tooltip for any field, pause on any field. A tooltip provides supplementary information for that field. If no Archive details are associated with the interaction, the tab reports that there are no details available.

Column Name	Description
Type	Displays one of the following values; Campaign: The interaction is part of an Archive campaign. Standard: Available only in cloud deployments, indicates that the interaction is retained by the system based on system-level retention settings.
Name	For a campaign, provides the name, as defined by the Archive administrator, such as the campaign name. The tooltip provided includes the name and the system-generated ID for the campaign.
Expiration	If your Archive administrator configured an expiration period (expiry), the date and time after which the archived files are automatically deleted from the Archive drive. Otherwise, expiration is based on system-level retention settings.
Archived Content	Lists the status for media associated with the interaction. The icons identify the media types and the icon color (blue, yellow, or gray) identifies the statuses. Archived: All segments archived Partially archived: A subset of segments archived Not archived: No segments archived To learn more about the icons shown, see the Media type icons.

Media type	Archived	Partially archived	Not archived
Attachment
Audio
Screen
Share
Text
Video
Other

The Other media type identifies archived content for which the media type cannot be identified. For example, if video uses a non-standard type of media, it displays as "Other."

For each media type icon, a tooltip shows the archive status by segment/INum. For example, an interaction with only audio archived (where video and screen were recorded but not archived):

Tooltip

Multiple INums display in the tooltip as a comma-delimited list. For example:

Multipole inums tooltip