Select the content types to include in the export. Selection of at least one content type is required.

For each content type, the wizard displays the total interactions with the content type followed by the total interactions included in the export. For example: "Audio (15/25)" indicates 15 of 25 total interactions to export have recorded audio content.

Select the media types to include in the export.

• All: Includes all media types available to you for export. When you select this option, the wizard automatically selects all media types shown.

• Audio: Captured voice associated with interactions.

• Chat: Text-based messages associated with interactions and captured from instant-messaging clients.

Enter up to 16 characters. The export name becomes part of the name of the folder used to store results of the export on the SFTP (Secure File Transfer Protocol) host. An Export Name is required.

The following characters are not allowed: space, slash mark (/), colon (:), asterisk (*), ampersand (&), question mark (?), angle brackets (< and >), single quote ('), double quote ("), and pipe (|).

Enter a password used to secure the exported results from unauthorized access. A password of at least one character in length is required.

For security purposes, the characters you enter for the password are masked with asterisks and are not visible on your display.

To see the password, select Show my password.

To notify email recipients about the export, provide up to 20 email addresses.

• Separate email addresses using a comma (,) with no spaces.

• Each email address can be up to 254 characters.

• Only validly formatted email addresses are allowed (name@domain).

  For example: john@company.com,judy@email.net,velma@domain.int

Available only when your role has the Export without redaction privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access.. If your organization is licensed for redaction, sensitive information such as debit and credit card details and medical information can be redacted from captured interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. media. By default, all personally identifiable information (PII) entities are redacted from captured interaction media. To redact only specific personally identifiable information (PII) entities, contact The entire communication experience for a customer, from beginning to end. Support.

Choose from the following options:

• As configured: Export the media as configured in the data source or rule that captured the interaction, either not redacted or redacted.

• Unredacted: Do not apply redaction to hide sensitive information found in interaction media.