Metadata details

Metadata Detection requires configuration of metadata attributes and values. Metadata Details is where you define the attribute type and value that you plan to detect on interactions.

Item	Description
	Create a new metadata definition.
	Save changes to currently selected metadata definition.
	Delete the currently selected metadata definition.
Type	Identifies the metadata attribute type defined. You define the type when creating the metadata and you cannot change the type for existing definitions. The following types are supported: ANI: Automatic number identification or Caller ID associated with the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.. Called Party: Telephone number of the line to which the interaction was directed. Calling Party: Telephone number of the line from which interaction is initiated. DNIS: Dialed number identification service, which identifies the number that the person dialed, which is useful in contact The entire communication experience for a customer, from beginning to end. centers with multiple numbers. Queue: A mechanism used to aggregate a volume of work. Queues can be identical to an ACD queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time., but are not necessarily limited to a one-to-one mapping. Skill: Defined activity that an employee is able to do. For example, process loan applications or mortgage applications. When a schedule is created, each queue in the campaign is mapped a skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM.. Metadata detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. also supports any custom data fields defined in your system, which vary from one deployment to another.
Value	Defines the value you want to detect in interaction metadata. You can enter one of the following: A string literal detects a single instance of the attribute. A regular expression detects permutations of values. To use a regular expression, ensure that you have selected the Regular Expression check box. Enter any sequence of alphanumeric and special characters. Default value: Blank Minimum characters: 1, Maximum characters: 255
Regular Expression	Select when you enter a regular expression in the Value field. Use of regular expressions is recommended for advanced users only. No validation of the regular expression occurs. Test each regular expression before deploying it widely in watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise.s. To learn more about regular expression syntax, see the related topics.
Description	Provide an optional description that identifies the intended use of the metadata entry. Enter any sequence of alphanumeric and special characters. Default value: Blank Minimum characters: 0, Maximum characters: Unlimited