Search Results panel

The columns displayed to you for search results and the actions that you can perform depend on the type of search executed and your role privileges. Your administrator assigns your privileges in User Management Module that an administrator uses to create a profile for each employee in their organization..

Use the following items, available at the top of the search results, for the operation indicated:

Item	Description
	Request approval to replay one or more interactions. Visible when your role requires replay approval to access interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. media.
	Copy one or more interactions to a case. Displayed when the 2021R1 - Legal Hold feature is in use.
	Copy one or more interactions to a folder. Unavailable when you have more than one interaction selected. Displayed when the 2021R1 - Legal Hold feature is not in use.
	Add the recorded voice for the selected interaction to a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model. Unavailable when you have more than one interaction selected.
	Add one or more interactions to a recycle bin A recycle bin is a special type of case that serves as a temporary location for interactions scheduled for deletion based on a period of days, known as 'days until deletion.' After the number of days expire, the system permanently deletes the interactions.. A recycle bin queues interactions for deletion after the days until deletion configured for the recycle bin expire. Visible when your role permissions provide access to recycle bins.