Add an interaction to a folder
You can assign an entry in the search results list to a folder.
Before you begin
Ensure that the target folder has been created in the system using Flag Manager Feature that enables users to create and edit flags for interactions and evaluations..
Procedure
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Run a search that returns at least one interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..
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Select a single interaction in the search results list.
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Click add to folder
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Select a target folder where you want to place the interaction.
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Click OK.
Flag Manager (Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics Administration Guide)