Advanced search: Biometrics
Use this page to filter interactions by specific verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. and detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. activity. You can combine the filters to get even more focused results.
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Field |
Description |
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Employee Verification |
Select to find all interactions where an employee verification either succeeded or failed (any non-zero verification score). Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. without employee verification activity are omitted. Default value: Cleared |
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Customer Verification |
Select to find all interactions where a customer verification either succeeded or failed (any non-zero verification score). Interactions without customer verification activity are omitted. Default value: Cleared |
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Target Detection |
Select to find all interactions where a target detection either succeeded or failed (any non-zero detection score). Interactions without target detection activity are omitted. Default value: Cleared |
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Confidence Level |
Filter results by how closely the voice on the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. matches a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model. Use of Confidence Level focuses your search to locate interactions where verification and detection activity meet the confidence level thresholds you select. Default value: None Usage tips: Use the sliders to establish your search threshold for the confidence level score. The score for the confidence level ranges from -100 through 100.
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