Advanced search: Text

If you have the privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to perform full-text searches, add specific terms or phrases that you want to locate in text interactions or text transcribed from voice interactions. Use operators (for example, AND, NOT, LIKE) to narrow the focus of your search. The search returns interactions that contain all the terms or phrases specified in the query and meet any other search criteria that you define. Perform a full-text search from the Basic Search toolbar, from the Advanced Search window, or from Search Results.

Enter one or more terms or phrases you want to find in the full-text search field. The field displays the default text of "Search interactions".
Operators: Select a supported operator from the list provided. The system appends the operator you select to your search expression. See the related topics to learn more about operators and their usage.
Language: Full-text searches on interactions are performed using a specific language. By default, the Language field is set to the language that you selected for full-text searches. To see your preferred language for full-text searches, from Preferences, select the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. tab. To override the default full-text search language, select a different language from the list. The language that you select must match the language of the terms or phrases that you enter in the full-text search field, otherwise no results will be returned.