CAD ID search
Find interactions based on the Computer-Aided Dispatcher ID associated with the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element.. The CAD ID identifies interactions associated with an emergency incident.
Where to find
From Advanced Search, select Public Safety.
Valid Characters
Search using non-Unicode character data. The value can contain up to 128 alphanumeric characters.
Value can contain:
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Any number
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Any letter (in any supported language)
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Special characters: !@#$%^&*()_+=<>,.?/:;'"{}[]|~
Usage notes
Use of this field requires a license for the Public Safety feature.