Configuring Identity Authentication and Fraud Detection (IAFD)

You can configure Identity Authentication and Fraud Detection for voice biometrics and Metadata Detection.

• Voice biometrics uses a voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model that is unique to each individual. The model is compared to voice audio signals. The result of the comparison enables you to determine how closely the voice biometric properties of a person speaking match the voiceprint model.

• Metadata Detection identifies the presence of a particular metadata attribute value in the metadata of a recorded interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

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