Contact ID search
A unique number assigned to the contact The entire communication experience for a customer, from beginning to end. in the system. If the contact is made up of multiple interactions, each interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. has the same Contact ID. Contact ID is given by the CTI Link subsystem, and is used in most configurations to gather interactions of the same contact for playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. and reporting.
Where to find
Valid Characters
The value can contain up to 19 numeric digits.
Value can be any number between -2^63 (-9,223,372,036,854,775,808) and 2^63-1 (9,223,372,036,854,775,807)
Indexed
This is an indexed field meaning that performing a search based on this field improves the search performance.