Using fields for automatic enrollment

When automatic enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call. initiates, the system takes the Identification Rule CTI attribute names/values and attempts to locate a person in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. with the same attribute names/values.

• If a match occurs, the voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model is enhanced using the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

• If a match does not occur:

  • A new person is created using the CTI field names/values. The CTI field names/values function as the “key” to store the new voiceprint model.

  • The audio segment description is set to “AutoEnrolled”.

  • A new voiceprint model is created for the person based on the interaction audio.

Related information 

Create Identification Rules (Enterprise Manager Configuration and Administration Guide)