Using fields for verification
When verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. initiates, the system takes the Identification Rule CTI attribute names/values and attempts to locate a person in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework. with the same attribute names/values. If a match occurs, the voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model is retrieved for verification.
For example:
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You have a custom data field called “accountnumber” to identify customers. The “accountnumber” value of “508-4329-074” is entered when adding the customer in Risk Management, under the Configure area, in Customer configuration. An Identification Rule is created using the same custom data field.
When voice biometric verification of the customer occurs, to retrieve the customer voiceprint model the system uses the name and value supplied by CTI for “accountnumber”.
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When you create the employee in Risk Management, the system maps the value of the employee ID to the employee you created. The mapping also is used for the voiceprint model created. You create an Identification Rule using Employee Name, which is a reference to the employee ID.
When voice biometric verification of the employee occurs, the system uses the value of the employee ID, supplied by CTI, to retrieve the employee voiceprint model.
Create Identification Rules (Enterprise Manager Configuration and Administration Guide)