Employee Verification report

Use the Employee Verification report to identify irregular employee verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. results by organization. The report aggregates employee verification statistics for each employee.

Managers can have the report delivered regularly to investigate the cause behind verification irregularities. For example, use the report to identify potential instances where someone other than the enrolled employee provides service to customers.

The threshold you configure for the report can differ from the Minimum Score configured in Recorder Analytics Rules. Therefore, the results do not necessarily match verification results shown in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework., External URL Action messages, or alerts (email, desktop messages, and DPA integration).

You can configure the report to match actual activity in the IAFD system. Set the report threshold to the same as the minimum verification score as configured in the Recorder Analytics Rules used by the system.