Verifications report and dashboard widget

The Verifications report and dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications. widget Visual building block in an application that is interchangeable, depending on system or user configurations. provides a visual representation of verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified. success and failure rates for interactions aggregated by period for employees and customers.

A bar chart shows verified and unverified interactions for each time period based on the verification score threshold configured for the dashboard. You can also view the total number of interactions, which is the sum of the verified and the unverified.

Verification activity is available as a report and a dashboard widget.

Configure the date range and the period by which to summarize data.
To assess the impact of different minimum verification scores on verification rates, adjust the threshold score in the dashboard.
To see a figure for verified, unverified, or totals as a tooltip, rest on a bar for a period.

The threshold you configure for the report or dashboard can differ from the Minimum Score configured in Recorder Analytics Rules. Therefore, the results do not necessarily match verification results shown in Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework., External URL Action messages, or alerts (email, desktop messages, and DPA integration).

You can configure the report or dashboard to match actual activity in the IAFD system. Set the report or dashboard threshold to the same as the minimum verification score as configured in the Recorder Analytics Rules used by the system.